Unfinished work.
Unanswered repair requests.

Records that can help

• Agreement and start schedule: The signed terms, proposal, and any conditions stated for beginning work.
• Deposit and payment records: The invoice, receipt, or confirmation showing the amount, date, and recipient.
• Scheduling messages: The promised dates, changes, explanations, and any information about materials or preparation.

Questions to clarify

1. What start date or condition was agreed, and where is it recorded?
2. What does the contractor say is preventing work from beginning?
3. What work, materials, or other services have actually been provided?

Records that can help

• Scope and approved changes: The original work description, plans, and any documented additions or removals.
• Progress photographs: Dated images and a room-by-room list of completed and unfinished items.
• Payments and scheduling: Invoices, receipts, the last work date, and messages about returning to the project.

Questions to clarify

1. Which specific items in the agreed scope are still unfinished?
2. When did work last occur, and what reason was given for the pause?
3. Have materials, access, decisions, or approvals been identified as outstanding?

Records that can help

• Original estimate and agreement: The work description, price, and any stated conditions relevant to the added item.
• Changes and approvals: Change orders, revised proposals, messages, and notes of the discussion about approval.
• The additional invoice: The itemized charge and any explanation of its amount, timing, or related work.

Questions to clarify

1. Which exact item is being charged, and how does the invoice describe it?
2. Was that item originally described as included, optional, or dependent on a condition?
3. What was said or recorded about the additional work, price, and approval?

Records that can help

• Specifications and selections: The product schedule, proposal, model information, plans, or written selection.
• Installed-item records: Photographs, product labels, delivery paperwork, and invoices identifying what was supplied.
• Substitution discussions: Notices, revised orders, and messages showing an explanation, approval, or disagreement.

Questions to clarify

1. Which exact product, material, or feature was specified?
2. What record identifies the item that was actually installed?
3. Was a substitution explained or agreed to, and what difference have you observed?

Records that can help

• Dated condition photographs: Available before-and-after images and notes about when the condition appeared or changed.
• Work and visit records: The agreement, affected work area, completion date, and any later service visits.
• Existing findings and costs: Inspection or repair reports, relevant invoices, and explanations already provided.

Questions to clarify

1. What did you observe, in which area, and on what dates?
2. Was the condition present before the work, or did it change afterward?
3. What professional finding or company explanation, if any, is documented?

Records that can help

• Agreed responsibilities: Contract provisions or messages about coordinating permits, inspections, and corrections.
• Available official records: Permit information, inspection results, correction notices, and later status updates.
• Follow-up communications: Scheduling requests, explanations of completed corrections, and responses from the company or local office.

Questions to clarify

1. Which approval or correction is unresolved according to the latest available record?
2. Who agreed to coordinate that step, and where is that responsibility described?
3. What does the relevant office or company say still needs to happen?

Records that can help

• Both sets of warranty terms: The equipment warranty, installation or workmanship promise, and any service agreement.
• Product and service information: The model, installation date, and existing service or inspection reports.
• Coverage responses: Each request and reply, including the reason given and any terms or findings cited.

Questions to clarify

1. Who issued each warranty, and which equipment or work does it address?
2. What reason did each company give for referring or declining the request?
3. What inspection, service information, or contractual wording supports those positions?

Records that can help

• Requests and appointments: Dated messages, service-ticket references, appointment confirmations, and changes.
• Descriptions of attempted repairs: Service reports, work notes, invoices, and the company’s explanation of what was done.
• The condition afterward: Dated photographs or notes showing what remained or returned after each visit.

Questions to clarify

1. What problem was reported, to whom, and on which dates?
2. What repair or follow-up was promised, and what was actually performed?
3. What is the present condition, and when was the last company response?