Unfinished Commitments
Compare the written scope and any agreed changes with the work actually completed. Include invoices and a dated list of outstanding items.
INSTALLATION, CONSTRUCTION & WARRANTY
The Work Matters.
So Does Accountability.
Unfinished projects, installation problems, and repairs that never happen.
YOUR HOME. YOUR RIGHTS. YOUR NEXT CHAPTER.UNDERSTAND THE CONCERN
A Home Project Is Personal.
You live with the result long after the contractor leaves. If the work differs from what was agreed, start by separating the project’s scope, what was completed, the specific concern, and the response you have received.
Workmanship or Damage
Photographs and inspection records can help explain the issue. Describe what you observed and when, without guessing about a technical cause.
Warranty Questions
Equipment coverage and installation workmanship may involve different promises or companies. Identify the warranty, coverage period, and party responsible for responding.
Repair Requests Going Nowhere
Keep written requests and responses together. Note scheduled visits, proposed fixes, completed repairs, and whether the same concern returned.
MAKE YOUR REVIEW MORE USEFUL
Be Specific About the Problem.
“The project is unfinished” becomes easier to understand when you can show the agreed item, the current condition, and the date you asked for it to be addressed.
See How a Review WorksYOUR REVIEW CHECKLIST0 of 4 ready
Use this to get organized. You can contact us before you have every item.
QUESTIONS HOMEOWNERS ASK
A Little More Clarity.
Who is responsible—the installer or the manufacturer?
Responsibility may depend on the nature of the problem and the separate warranties or agreements. Gather both sets of documents when the companies point to each other.
What if the contractor says the extra work was never included?
The original scope, change orders, messages, and invoices can help clarify the disagreement. A review should distinguish the work you expected from the work that was actually agreed.
Can I contact the firm before I have a technical report?
Yes, you can make an initial inquiry with a general description. Explain what records you already have. The firm can discuss what additional information may be needed if the matter proceeds.
Further reading from public consumer resources:
FTC: Home improvement and contractor concerns (opens in a new tab)FTC: Solar installation and warranty questions (opens in a new tab)YOUR HOME. YOUR RIGHTS.
Your Next Step Starts Here.
You don’t have to sort it out alone. Start with a conversation about what happened.