The Sales Conversation
What savings were presented? Were continuing utility charges discussed? Keep the proposal and any messages that explain what you were told.
SOLAR DISPUTES
Solar Was Supposed
to Make Life Easier.
If the reality feels different from the promise, start with the facts.
YOUR HOME. YOUR RIGHTS. YOUR NEXT CHAPTER.UNDERSTAND THE CONCERN
The Agreement. The System. Your Experience.
A solar concern can involve more than the panels on your roof. What was said during the sale, what you signed, and how the system has performed may tell different parts of the story. You deserve a clear explanation of how those pieces fit together.
The Actual Performance
Compare production records, electricity use, and bills over the same period. A disappointing bill alone does not establish that a system is defective.
The Written Commitment
Find the purchase, lease, or power-purchase agreement. Identify who owns the equipment and which company is responsible for service.
The Unanswered Requests
Build a timeline of service calls, emails, appointments, and responses. Note what remains unresolved today.
MAKE YOUR REVIEW MORE USEFUL
Start With the Gap.
“Here is what I understood I was buying. Here is what happened instead.” That comparison is a useful starting point for your review.
See How a Review WorksYOUR REVIEW CHECKLIST0 of 4 ready
Use this to get organized. You can contact us before you have every item.
QUESTIONS HOMEOWNERS ASK
A Little More Clarity.
Does a higher electric bill automatically mean I have a claim?
No. Usage, weather, shading, equipment, and utility arrangements can affect the result. The useful question is how the actual experience compares with the representations and obligations in your particular agreement.
What if I am still paying both the utility and the solar company?
Save both sets of bills. The existence of two bills alone does not establish wrongdoing; the sales explanation, expected savings, system output, and contract terms matter.
What if financing is part of the problem?
Solar equipment and financing concerns can overlap. Include the loan agreement and payment notices with the project records, and explore our financing page for the questions that deserve attention.
Further reading from public consumer resources:
FTC: Understanding residential solar (opens in a new tab)YOUR HOME. YOUR RIGHTS.
Your Next Step Starts Here.
You don’t have to sort it out alone. Start with a conversation about what happened.