The Representation
Identify the statement you believe was misleading. Was it in an advertisement, a presentation, a text, or a conversation? Preserve what you have.
CONSUMER PROTECTION
The Promise Matters.
Your Experience Does Too.
Bring the sales pitch, the paperwork, and the reality into focus.
YOUR HOME. YOUR RIGHTS. YOUR NEXT CHAPTER.UNDERSTAND THE CONCERN
A Clear Story Starts With Specific Facts.
Feeling let down is the beginning of the conversation. A useful review goes further: who said what, what influenced your decision, what was agreed in writing, and what financial or practical problem followed.
The Decision
Describe the role that statement played. What did you understand at the time, and what question would you have asked if you had known more?
The Difference
Explain the specific mismatch between the statement, the written terms, and the experience. Distinguish what you know from what you still need to confirm.
The Response
Record the steps already taken with the company and what it said in reply. Keep complaint confirmations with the rest of the timeline.
MAKE YOUR REVIEW MORE USEFUL
You Do Not Need a Legal Label.
Start with the events in your own words. You can ask for a review without deciding for yourself whether the issue should be called fraud, breach of contract, or something else.
See How a Review WorksYOUR REVIEW CHECKLIST0 of 4 ready
Use this to get organized. You can contact us before you have every item.
QUESTIONS HOMEOWNERS ASK
A Little More Clarity.
Does every broken promise amount to fraud?
No. A disappointing result and a legally actionable misrepresentation are not the same thing. The facts, evidence, agreement, and applicable rules need individual evaluation.
Is a complaint to a regulator the same as hiring a lawyer?
No. A complaint and legal representation are different steps. The appropriate channel depends on the issue. For California solar contractor concerns, CSLB provides a dedicated complaint process.
What should I say in my first inquiry?
Give a short, factual summary: the company, the type of purchase or project, what went wrong, and the outcome you hope to discuss. Save confidential records for an agreed method of sharing them.
Further reading from public consumer resources:
California CSLB: Solar contractor complaint process (opens in a new tab)USAGov: Consumer complaint resources (opens in a new tab)YOUR HOME. YOUR RIGHTS.
Your Next Step Starts Here.
You don’t have to sort it out alone. Start with a conversation about what happened.